Which statement describes internal customers?

Which statement describes internal customers?

• A. Internal- people inside the organization to whom products and services are sold.
• B. Internal- people outside the organization to whom products and services are sold.
• C. Internal- the suppliers; External- the customers.
• D. Internal- customers; External- employees.

Answer: (A)

Internal customers are people inside the organization who rely on the work of other departments and receive products or services from them to do their own jobs. The statement that internal recipients within the company to whom products and services are sold captures that idea, since it describes how different parts of the same organization depend on each other to function smoothly. External customers are the people outside the organization who purchase goods or services, which is the opposite of internal. The other options mix up roles: selling to outsiders isn’t internal, describing suppliers as internal customers confuses who provides versus who uses, and saying internal means customers while employees are external reverses the relationship.

Internal customers are people inside the organization who rely on the work of other departments and receive products or services from them to do their own jobs. The statement that internal recipients within the company to whom products and services are sold captures that idea, since it describes how different parts of the same organization depend on each other to function smoothly.

External customers are the people outside the organization who purchase goods or services, which is the opposite of internal. The other options mix up roles: selling to outsiders isn’t internal, describing suppliers as internal customers confuses who provides versus who uses, and saying internal means customers while employees are external reverses the relationship.